STEPHEN BAIRD


DIGITAL FIRST STRATEGIC LEADER

A problem solver and trouble shooter. Working with Director/C-level peers driving strategy, digital innovation, transformative solutions and tangible benefits while creating and enabling business solutions through technology. An advocate of a digital first culture and removing friction throughout the customer journey. Understanding the big picture, the needs and the challenges of business and solving complex problems with creativity and innovation has always been evident in my work.

NOTABLE ACHIEVEMENTS

  • Digitally enabled the European business, providing the thought and leadership of a digital and customer centric approach, creating technology platforms and services that delivered on that promise.

  • Growth in the business through technology enabled business solutions, with stronger commercial appeal, reduced underwriting risk, and enhanced customer experiences.

  • Entered an industry and become the first-choice supplier for managed print services.

  • Winning a commercially sound long term service contract, addressing a seemingly insurmountable problem.

  • Turning around a failing software and consulting business, entering new geographies within 12 months.

  • Exceeded all targets and expectations restructuring a division and applying operational governance.

EXECUTIVE EXPEREINCE

(2021 – Ongoing)

Digital Business Partner within a government owned organisation.

Digital strategy and digital product owner while transforming the team to facilitate the boards strategy, focusing on team strategy, structure, process and culture.


(2019 2020)

Co-founder/Business Owner/Digital Product Strategy

Digital lifestyle solution based on data and AI understanding built to prototype and investment stage offering lifestyle-based searches, recommendations and ecommerce opportunities.

(2015 – 2018)

Head of Digital Transformation (Europe), Global Insurance Organisation

Led the digital strategy achieving commercial benefits and culture change through digital products, technology and processes for the European market of an $8 billion global insurance business. Working with regional, country and sector presidents, including those outside Europe, accountable for the digital business and technology transformation. Delivered commercial growth, speed and agility through the introduction of digital innovation in sales and servicing channels for clients and business operations.

(2008 – 2015)

Global Customer/Professional Services Manager, Managed Services/Hardware supplier

Made the company a “go-to” provider in top law firms and central government through good commercial contracts and delivering quality value adding services. Consistently achieving high profitability for the company and customer satisfaction scores.

(2004 – 2007)

International Director for a small software producer and services/consultancy provider

Turned around the international business and entered new geographies. From a failing business within 3 months operating at a profit with revenue growth. Developed new services and sales channels to achieve a stable and profitable business, taking the business into Australia within 12 months.

(2003 2004)

New market entry for a travel technology provider

Successfully prepared an established travel technology provider with new propositions, sales capabilities, operational and project delivery systems to enter an existing market and to win long term contracts seven of the top ten market players.

ADDITIONAL INFORMATION

  • Master of Business Administration (MBA), Kingston University.

  • Project Management Qualification (PMQ), Association of Project Managers.

  • Enjoy most things related to high performance cars, driving skills and motor-racing.