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Many times we have done things that gave us a feeling of satisfaction, pride, and accomplishment. Other people might not always agree, but to us they were important achievements.
This is an exercise to help you remember and recognise what has shaped you, what you are capable of, and what you have found enjoyable in the past. Some achievements will be work related, and some from home and family, or the community. An achievement is something you felt you did well, enjoyed doing, and are proud of. A few, or many, may now seem quite minor and have significance only to you. It doesn’t matter, what counts is their importance to you and how they have shaped and brought you to where you are today. This is about you and what you think is an achievement.
Co-founder of a online lifestyle assistant service helping families make best use of their free time and child development.
Created and implemented a strategy that moved a European business from "call centre" to "digital first".
Conceived and implemented; 1) a customer service platform to service multiple insurance products across multiple languages, and 2) a sales and registration platform to sell and initiate insurance policies.
Led the digital platforming of a major customer experience to offer policy holders new options during a claims journey and increase loyalty at the same time.
Moved and enhanced a value-add financial service into a global digital solution with regional platforms servicing personal banking and credit card organisations.
Re-platform a direct to consumer ecommerce site.
Delivered a B2B2C insurance ecommerce platform.
Innovated a monthly payment service for payments to be made via a third party yet retain the recognisable customer facing brand.
Created and led a full customer experience change to keep online customers online and not transfer to phone support.
Introduced a quick and anytime payment service for insurance excess payments.
Created a retail business and brand with high street and online presence, expanding to seven outlets and selling the business within three years.
Built a four bedroom house.
Led to signature contract the negotiations for an 18 country managed service deal.
Negotiated a global service offering to deliver to the world premier technology company.
Overcoming a seemingly insurmountable obstacle to find a true win-win outcome and commercial agreement within central government.
Looking at managed services in a different way and creating a proposition that allowed entry and dominance in a new marketplace.
Reviewed the business practices of a failing organisations to initially return to profit then to growth, achieving a turn around inside six months and a 38% growth in 12 months.
Established new consulting service offerings to provide new stronger revenue streams.
Re-branding a global software, consulting and training business.
Reduced operating costs without any negative effect on service delivery/quality.
Established a new business in Australia, achieving an operating profit in three months and a gross profit of 36% after seven months trading.
Working between the UK and Australia, splitting my time roughly 50/50 between the two countries and growing an international customer base.
Improved customer satisfaction from 7.7 to 9.7 (max 10) within three months for support, training and consulting engagements.
Grew a UK business by a factor of four in 12 months, from an operating loss to 28.5% profit before tax profit.
Developed strategic partnerships in order to increase access to new customers and lock a competitor out of two important market places.
Developed key staff who all now operate at CxO, Tony (Legal sector), David (Consulting), James (Finance), John (Education).
Renovated a three bedroom house.
Guest lecturer in on MBA and Bachelor degree courses in Strategic Management and Information Management.
MBA with final project becoming a published article.
Maintained a healthy schedule of work. In order to manage and P&L account effectively, be able to plan for events like marketing seminars, call outs, holidays, etc. an artificial target of 8 weeks 80% occupancy and 12 weeks 40% occupancy where targeted and largely maintained.
Broke into the business travel market place - increasing customer base from 1 to 25 in 12 months (7 in top 10)
Developed a Value Proposition to assist in the entry to a new marketplace and sales.
Developed the UK Sales Tool Kit and training programme based on the Value Proposition
Seeding the idea and developing it into a fully fledged and delivered solution that turned the fortunes of a global manufacturing business, while competing against top tier consultancies.
Developed and implemented a customer management system focused on process improvement and control to ensure consistency in approach with customers, but flexible enough to cope with the widest range of customers needs for the organisation.
Project managed the technical side of an ERP, business warehouse, and IT infrastructure implementation to for a new business of 12,000 employees from four existing but separate businesses.
Lead the development of a business review and design of a highly transportable IT environment that could be deployment within 90 days anywhere on the global for a major pharmaceutical firm.
After developing the concept, lead a team to design and deploy a customer service portal to show case capabilities and offer improved customer service.
Set up a new e-business consulting practice generating £3M pa revenue in year two.
Technical lead the development of an IT strategy bid for a United Nations governing body and presented to a diplomatic audience in Geneva resulting in being awarded the role of ‘validator’.
Senior consultant in the development of a structure programme methodology, responsible for the technical architect, design and implementation components.
Technical lead on a project that devised and solution that ended up turning round a manufacturing firm with a CRM based solution. The project was delivered under the Seibel name.
Led the design, implementation and support of Virtual Office, a remote computing platform. Rolled out to France, Germany, Belgium, Sweden, Finland, Norway, Denmark, Spain, Portugal, Poland, Netherlands, Argentina, Indonesia and Hong Kong all in local language (except HK and Indonesia in English).
Office moves with the CIGNA Europe environment.
IT infrastructure projects including servers, data storage, networks, desktops and telecoms.
Project managed, designed, and implemented a new digital mobile telephone network, involving working to tight time deadlines and continuously ensuring availability of emergency calls.
Technician installing the first commerce TCP/IP in the UK.
Designed a fully automated resilient and disaster recovery data communications network.
Installed one of the first Megastreams (first in district) for high speed digital communications.
Passed IAM (Institute of Advanced Motorist) and coached others to pass.
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